Terms of Service

Effective Date: July 31, 2026
Last Updated: July 31, 2026

These Terms of Service govern your access to and use of alivespirulina.com, including purchases made through the website.

Throughout these Terms, “Alive Spirulina,” “we,” “us,” and “our” refer to the operator of the Alive Spirulina online storefront. “You” and “your” refer to any visitor, customer, or person using the website.

By accessing the website, submitting an order, or using any website feature, you agree to these Terms of Service and the policies referenced within them. If you do not agree, please do not use the website.

1. About Alive Spirulina

Alive Spirulina operates the online storefront and provides customer support for fresh frozen spirulina products offered through this website.

An independent Florida producer handles product cultivation, harvesting, packaging, frozen storage, testing or arranging testing, order fulfillment, and direct shipment to customers.

Product, production, testing, and fulfillment information displayed on the website may be based on information and documentation supplied by the independent producer.

2. Eligibility and Website Use

You must be legally capable of entering into a binding agreement to place an order through the website.

You agree to use the website only for lawful purposes and in accordance with these Terms.

You may not:

• Use the website for fraudulent or unlawful activity
• Interfere with website security or operation
• Attempt to gain unauthorized access to accounts, systems, or data
• Introduce malicious code, viruses, or harmful technology
• Scrape, copy, or reproduce website content through automated means without permission
• Submit false contact, payment, billing, or shipping information
• Place orders for unauthorized resale or other prohibited commercial purposes
• Violate the intellectual-property or privacy rights of others

We may restrict or suspend access when reasonably necessary to protect the website, customers, service providers, or business operations.

3. Product Information

We make reasonable efforts to present product descriptions, package quantities, serving information, photographs, prices, availability, storage instructions, and other information accurately.

Product appearance, color, texture, packaging, and labeling may vary slightly between production lots or may change over time.

Images are provided for general presentation. Screen settings, lighting, photography, and natural product variation may affect how a product appears online.

The current product packaging and label provide the controlling information concerning:

• Product identity
• Ingredients
• Serving size
• Nutrition Facts
• Net quantity
• Storage and handling
• Lot information
• Best-by or use-by dates
• Warnings or other required information

Please review the product information before ordering and the physical label before use.

4. Food and Educational Information

Alive Spirulina is sold as food.

Information presented on the website is provided for general educational purposes. It is not individualized medical, dietary, or nutritional advice.

Consult a qualified healthcare professional regarding medical conditions, medications, allergies, pregnancy, nursing, children, or individual dietary needs.

Individual experiences, preferences, and dietary needs vary.

5. Laboratory Reports and Testing Information

The independent producer periodically arranges testing of selected samples through independent third-party laboratories.

Laboratory reports displayed on the website apply only to the samples, lots, test dates, analytes, methods, and reporting limits identified in each report.

A result reported as “not detected” means the analyte was not detected above the laboratory’s stated detection or reporting limit in the sample tested.

Testing results from one sample or production lot may not represent every package or future production lot.

The complete laboratory report is the controlling source for testing information summarized on the website.

6. Orders

Submitting an order is an offer to purchase the selected products.

An order is not final until:

• The payment is authorized
• The order is accepted
• Any required review is completed
• The order enters fulfillment

You are responsible for reviewing your order before submitting it.

Please make sure that your:

• Name
• Email address
• Telephone number
• Billing information
• Shipping address
• Product selections
• Quantities

are complete and accurate.

We may contact you when additional information is required to process an order.

7. Order Acceptance and Cancellation

We may decline, cancel, or limit an order when reasonably necessary because of:

• Product unavailability
• Incorrect pricing or product information
• Payment failure
• Suspected fraud or unauthorized activity
• Shipping restrictions
• Duplicate or accidental orders
• An incomplete or undeliverable address
• A technical or inventory error
• A violation of these Terms
• Circumstances affecting safe or practical fulfillment

If payment has already been collected for an order we cancel, the applicable amount will be refunded through the original payment method.

Customer-requested cancellations are subject to the order’s fulfillment status and the applicable cancellation policy.

Because products are perishable and prepared for frozen shipment, an order may no longer be eligible for cancellation after fulfillment or shipping preparation has begun.

8. Prices, Taxes, and Charges

Prices are displayed in U.S. dollars unless otherwise stated.

Applicable charges may include:

• Product price
• Shipping
• Taxes
• Subscription charges
• Other amounts clearly disclosed before checkout

Prices and product availability may change without notice. Changes do not affect an order that has already been accepted unless correction is required because of an obvious pricing or technical error.

You are responsible for all charges disclosed and accepted during checkout.

9. Payments Through PayPal

Payments made through the website are processed by PayPal.

By submitting payment, you authorize PayPal and the applicable payment provider to charge the selected payment method for the total shown during checkout.

PayPal processes payment information under its own terms, privacy practices, and security procedures.

Through standard PayPal checkout, Alive Spirulina does not receive or store your complete payment-card number.

We may receive transaction information needed to process and manage an order, including:

• Customer name
• Email address
• Shipping or billing information
• Transaction amount
• Payment status
• Transaction identifier
• Refund or dispute information

A payment authorization does not guarantee that an order will be accepted or fulfilled.

10. Shipping and Delivery

Products are packaged and shipped directly by the independent Florida producer.

Customers are responsible for providing a complete and accurate delivery address that can accept a perishable frozen shipment.

Shipping estimates are estimates rather than guarantees. Delivery timing may be affected by:

• Carrier operations
• Weather
• Holidays
• Transportation interruptions
• Address problems
• Regional service limitations
• Events outside reasonable control

Tracking information may be provided when available.

You are responsible for:

• Monitoring delivery progress
• Retrieving the package promptly
• Inspecting the shipment after delivery
• Placing the product in the freezer promptly
• Following the product’s storage and handling instructions

Additional terms are provided in the Shipping and Delivery Disclaimer, which is incorporated into these Terms.

11. Perishable and Frozen Products

Alive Spirulina is a perishable frozen food.

Product condition may be affected by delivery timing, outside temperature, handling, packaging condition, and the amount of time between delivery and retrieval.

When your order arrives:

• Retrieve it promptly
• Inspect the shipping container and product packets
• Place the product in the freezer
• Follow all package instructions
• Keep the order number and product lot information
• Contact customer support promptly if there is a concern

Do not consume packets that are open, punctured, leaking, damaged, or have an unusual odor, appearance, or condition.

If you believe the product or packaging may be compromised, take photographs and contact info@alivespirulina.com.

12. Shipping Addresses and Delivery Problems

Customers are responsible for confirming the shipping address before placing an order.

We are not responsible for delays or delivery problems caused by inaccurate, incomplete, outdated, or inaccessible address information supplied by the customer.

If you discover an address error, contact us immediately. An address change may not be possible after fulfillment begins.

Carrier confirmation that an order was delivered will ordinarily be treated as evidence of delivery. Customers may still submit a timely claim concerning an incorrect order, shipment damage, compromised packaging, or another issue covered by the Refund and Returns Policy.

13. Refunds, Replacements, and Order Concerns

Fresh frozen spirulina is perishable. Returns of opened, used, thawed, or temperature-sensitive food products may not be accepted.

Refund, replacement, credit, damage, delivery, and order claims are governed by the Refund and Returns Policy.

To request review of an order concern, contact info@alivespirulina.com promptly and provide:

• Your name
• Order number
• Description of the issue
• Photographs of the outer shipping package
• Photographs of the product and individual packets
• Product lot information when available
• Any relevant tracking or delivery information

Available remedies may include replacement, store credit, a partial refund, or a full refund, depending on the circumstances and applicable law.

Nothing in these Terms limits rights or remedies that cannot legally be waived.

14. Subscriptions and Automatic Renewals

Some products may be available through recurring subscriptions.

Before enrolling, customers will be shown the applicable:

• Subscription price
• Product quantity
• Billing frequency
• Shipping frequency
• Renewal terms
• Available cancellation method

By enrolling in a subscription, you authorize recurring charges to the payment method selected at checkout until the subscription is canceled.

Subscription changes or cancellations must be completed before the applicable order enters processing. An order already in processing may be treated as a completed renewal order.

Customers are responsible for maintaining current:

• Payment information
• Shipping address
• Email address
• Telephone number
• Subscription preferences

Additional terms are provided in the Alive Spirulina Subscription Disclaimer, which is incorporated into these Terms.

15. Promotions and Discount Codes

Promotions, coupon codes, discounts, and special offers may be subject to additional conditions.

Unless otherwise stated:

• Offers have no cash value
• Offers may not be combined
• Offers apply only during the stated promotional period
• Offers may exclude certain products or subscriptions
• Discounts may not apply to taxes or shipping
• Offers may be limited by customer, household, order, or product
• Promotions may end when available inventory is exhausted

We may correct or cancel a promotion affected by an obvious error, technical problem, fraud, misuse, or unauthorized distribution.

16. Customer Communications

By placing an order, you agree to receive transactional communications related to:

• Payment
• Order confirmation
• Fulfillment
• Shipping
• Delivery
• Customer service
• Refunds
• Subscriptions
• Security
• Policy updates

Promotional emails are separate from necessary transactional communications.

You may unsubscribe from promotional emails using the unsubscribe link included in the message. Unsubscribing from marketing does not prevent order-related or other necessary service communications.

17. Customer Reviews and Submitted Content

If you submit a review, testimonial, photograph, recipe, comment, or other content, you confirm that:

• You created or have permission to submit it
• It is accurate to the best of your knowledge
• It does not violate another person’s rights
• It does not contain unlawful, abusive, deceptive, or defamatory material
• It does not contain confidential information belonging to another person
• It does not include malicious code or unauthorized advertising

You grant Alive Spirulina a nonexclusive, worldwide, royalty-free license to use, reproduce, display, edit for length or formatting, and publish submitted content in connection with the website and business, subject to applicable privacy law.

We are not required to publish submitted content and may remove content that violates these Terms.

Customer experiences are individual and do not guarantee that another customer will have the same experience.

18. Intellectual Property

The website and its original content, including text, design, graphics, photographs, logos, product presentation, icons, videos, page layouts, and software, are owned by or licensed to Alive Spirulina and are protected by applicable intellectual-property laws.

You may use the website for personal, noncommercial shopping and informational purposes.

You may not, without prior written permission:

• Reproduce substantial website content
• Republish product photographs
• Copy designs or page layouts
• Use Alive Spirulina branding
• Create derivative commercial materials
• Remove copyright or ownership notices
• Use website content to train, populate, or operate a competing commercial service

Third-party names, trademarks, and content remain the property of their respective owners.

19. Third-Party Services and Links

The website may include links to or integrations with third parties, including:

• PayPal
• Shipping carriers
• Laboratories
• Social-media platforms
• Analytics providers
• Other informational resources

Third-party services operate under their own terms, policies, and practices.

Alive Spirulina does not control and is not responsible for the availability, content, security, accuracy, or practices of independent third-party websites or services.

A link does not necessarily indicate endorsement.

20. Website Availability

We work to keep the website accessible and functional, but continuous or error-free operation cannot be guaranteed.

Website access may be interrupted by:

• Maintenance
• Hosting issues
• Software updates
• Security events
• Network failures
• Third-party outages
• Events beyond reasonable control

We may modify, suspend, or discontinue a website feature when reasonably necessary.

21. Accuracy of Website Information

We may correct errors, inaccuracies, or omissions relating to:

• Product descriptions
• Pricing
• Promotions
• Availability
• Package quantities
• Shipping
• Nutrition information
• Testing summaries
• Website content

Corrections may be made before or after an order is submitted. When a material error affects an order, we may contact the customer, cancel the affected order, or provide an appropriate correction.

22. Disclaimer of Warranties

To the extent permitted by law, the website and its content are provided on an “as available” basis.

We do not guarantee that:

• The website will always be available
• Website content will be free from every error
• All features will operate without interruption
• Every browser or device will display the website identically
• Third-party services will remain available
• Products will meet every individual preference or expectation

Products remain subject to any warranties or rights that cannot legally be excluded.

23. Limitation of Liability

To the fullest extent permitted by applicable law, Alive Spirulina will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of the website, inability to use the website, or reliance on website content.

To the fullest extent permitted by law, any direct liability arising from a product order will not exceed the amount paid for the order giving rise to the claim.

These limitations do not apply where liability cannot legally be excluded or limited.

24. Indemnification

To the extent permitted by law, you agree to indemnify and hold Alive Spirulina harmless from claims, losses, liabilities, and reasonable expenses arising from:

• Your unlawful use of the website
• Your violation of these Terms
• Your infringement of another person’s rights
• Fraudulent information or content submitted by you
• Misuse of website features

This section does not require you to indemnify Alive Spirulina for conduct for which indemnification is prohibited by law.

25. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Any dispute that is not resolved informally will be handled in a court with proper jurisdiction in Florida, unless applicable law requires otherwise.

Nothing in this section prevents either party from pursuing relief in an appropriate small-claims court when eligible.

26. Informal Dispute Resolution

Before filing a legal claim, you agree to contact us and provide a reasonable opportunity to resolve the concern informally.

Please email:

info@alivespirulina.com

Include:

• Your name
• Order number, when applicable
• A description of the issue
• The resolution requested
• Relevant supporting information

We will review the matter and respond within a reasonable period.

27. Changes to These Terms

We may update these Terms periodically to reflect changes in:

• Website functionality
• Products or services
• Business practices
• Payment or fulfillment processes
• Policies
• Legal requirements

The revised Terms will be posted on this page with an updated “Last Updated” date.

Changes apply prospectively unless otherwise required by law.

Your continued use of the website after revised Terms become effective constitutes acceptance of those revised Terms.

28. Severability

If any provision of these Terms is found invalid, illegal, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

29. No Waiver

A failure to enforce a provision of these Terms does not waive the right to enforce that provision later.

30. Entire Agreement

These Terms, together with the policies referenced below, form the agreement governing your use of the website and purchases made through it:

• Privacy Policy
• Refund and Returns Policy
• Shipping and Delivery Disclaimer
• Alive Spirulina Subscription Disclaimer
• Any additional terms displayed during checkout

If a specific policy conflicts with these general Terms concerning its subject matter, the more specific policy will control.

31. Contact Us

For questions about these Terms of Service, contact:

Alive Spirulina
Email: info@alivespirulina.com

Please include “Terms of Service” in the subject line.