Effective Date: July 31, 2026
Last Updated: July 31, 2026
Alive Spirulina respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit alivespirulina.com, place an order, contact us, subscribe to communications, or otherwise interact with our website.
Alive Spirulina operates the online storefront and provides customer support. An independent Florida producer handles product cultivation, packaging, frozen storage, order fulfillment, and direct shipment to customers.
1. Information We Collect
The information we collect depends on how you interact with the website.
Information You Provide
We may collect information you provide when you:
- Place an order
- Contact customer support
- Subscribe to email communications
- Submit a website form
- Request assistance with an order
- Submit a refund, replacement, damage, or delivery claim
- Participate in a promotion or survey
This information may include:
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
- Products ordered
- Order history
- Communication preferences
- Customer-support communications
- Photographs or documentation submitted with a claim
- Product lot information
- Other information you voluntarily provide
Payment and Transaction Information
Payments made through this website are processed by PayPal.
When you use PayPal or a PayPal-supported payment method, PayPal collects and processes your payment information according to its own privacy statement and terms.
Through standard PayPal checkout, Alive Spirulina does not receive or store your complete payment-card number.
PayPal may provide us with transaction information needed to process and manage your order, such as:
- Your name
- Email address
- Billing or shipping address
- Telephone number
- Transaction amount
- Payment status
- Transaction identifier
- Refund or dispute information
Information Collected Automatically
When you use the website, we and our service providers may automatically collect information such as:
- Internet Protocol address
- Browser type
- Device type
- Operating system
- Referring website or page
- Pages viewed
- Date and time of visits
- Shopping-cart activity
- Checkout activity
- Approximate location derived from your IP address
- Cookie identifiers
- Website performance information
- Error and security logs
- Interactions with website features
This information may be collected through cookies, log files, pixels, analytics tools, and similar technologies.
2. How We Use Information
We may use personal information to:
- Process and manage orders
- Coordinate packaging, fulfillment, and delivery
- Send order confirmations and shipping updates
- Provide customer support
- Review delivery, damage, refund, or replacement requests
- Process payments and refunds
- Detect and prevent fraud, abuse, and unauthorized activity
- Secure and maintain the website
- Diagnose technical problems
- Improve website functionality and customer experience
- Understand how visitors use the website
- Maintain transaction, accounting, tax, and business records
- Enforce our terms, policies, and agreements
- Respond to legal obligations and lawful requests
- Send marketing communications when permitted
- Manage communication preferences
- Protect our business, customers, service providers, and rights
3. Payment Processing Through PayPal
Payments made through the website are processed by PayPal.
When you select PayPal or a PayPal-supported payment option, PayPal may collect payment credentials and related information directly from you. PayPal handles this information according to its own privacy statement, user agreements, and security practices.
Alive Spirulina does not control PayPal’s independent collection, use, retention, or disclosure of payment information.
PayPal may provide Alive Spirulina with information reasonably necessary to:
- Confirm payment
- Process an order
- Issue a refund
- Review a dispute
- Prevent fraud
- Maintain transaction records
- Communicate about a purchase
Customers should review PayPal’s current Privacy Statement before completing a payment.
4. Independent Producer and Order Fulfillment
Alive Spirulina operates the online storefront and provides customer support.
An independent Florida producer handles product packaging, frozen storage, order fulfillment, and direct shipment to customers.
To fulfill an order, we may share necessary order information with the independent producer, including:
- Customer name
- Shipping address
- Telephone number
- Email address
- Products and quantities ordered
- Order number
- Delivery instructions
- Other information reasonably necessary to prepare and ship the order
The producer may provide Alive Spirulina with shipment, tracking, fulfillment, delivery, and product-lot information so that we can manage the order and provide customer support.
5. Service Providers
We may share personal information with companies that perform services on our behalf.
These may include:
- PayPal and payment-service providers
- The independent producer and fulfillment provider
- Shipping carriers
- Website hosting and infrastructure providers
- Website developers and maintenance providers
- Email delivery and marketing providers
- Customer-support services
- Analytics providers
- Security and fraud-prevention providers
- Spam-prevention services
- Backup and data-storage providers
- Accounting, tax, legal, and professional advisers
These providers may access information as reasonably necessary to perform their services and are subject to their own legal and contractual obligations.
6. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, local storage, log files, and similar technologies.
These technologies may be used to:
- Operate the shopping cart
- Maintain checkout functions
- Remember preferences
- Support website security
- Prevent fraud and abuse
- Improve website performance
- Understand website traffic and usage
- Diagnose technical errors
- Measure the effectiveness of communications or marketing
- Save cookie and privacy preferences
Necessary Cookies
Some cookies are required for core website functions, including:
- Shopping-cart operation
- Checkout
- Security
- Fraud prevention
- Remembering privacy preferences
Disabling necessary cookies may prevent parts of the website from functioning properly.
Optional Cookies
The website may use optional analytics, preference, or marketing cookies depending on the services enabled.
Where required, you may be given the option to accept or reject certain optional cookies through a cookie-consent tool.
You can also control cookies through your browser settings. Blocking cookies may affect website functionality.
7. Email Communications
When you subscribe to marketing communications or otherwise provide permission, we may send emails about:
- Products
- Promotions
- Recipes
- Educational content
- Company news
- Special offers
- Website updates
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or by contacting us.
After opting out of promotional communications, you may continue to receive non-promotional messages concerning:
- Orders
- Payments
- Shipping
- Refunds
- Customer-support requests
- Security matters
- Policy updates
- Other transactional matters
8. When We May Disclose Information
We may disclose information when reasonably necessary to:
- Process and fulfill an order
- Provide requested services
- Comply with laws, regulations, subpoenas, court orders, or lawful government requests
- Respond to legal claims
- Enforce our terms and policies
- Prevent fraud or abuse
- Investigate security incidents
- Protect the rights, property, or safety of Alive Spirulina, customers, service providers, or others
- Complete a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction
If ownership or control of the business changes, personal information may be transferred as part of that transaction, subject to applicable law.
9. Third-Party Links
The website may contain links to websites operated by third parties, including:
- PayPal
- Shipping carriers
- Laboratories
- Social-media platforms
- Independent informational sources
Alive Spirulina is not responsible for the privacy, security, content, or information practices of third-party websites.
Review the privacy policy of a third-party website before submitting personal information.
10. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- The type of information
- The purpose for which it was collected
- Order and customer-support needs
- Tax and accounting requirements
- Fraud prevention
- Website security
- Legal and regulatory obligations
- Contractual requirements
- Dispute resolution
- Applicable limitation periods
Order and transaction records may be retained after an order is completed for accounting, tax, legal, customer-service, and fraud-prevention purposes.
We may delete, anonymize, or aggregate information when it is no longer reasonably needed, subject to legal and operational requirements.
11. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.
These safeguards may include:
- Secure website connections
- Access controls
- Account authentication
- Website monitoring
- Security updates
- Backups
- Restricted access to customer information
- Service providers with security responsibilities
No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
12. Your Privacy Choices
Depending on where you live and applicable law, you may have rights concerning your personal information.
These rights may include requesting:
- Access to personal information
- Correction of inaccurate information
- Deletion of certain information
- A copy of certain information
- Information about how personal information is used or disclosed
- Withdrawal of marketing consent
- Opt-out from certain communications
To submit a privacy request, contact:
Please include “Privacy Request” in the subject line and enough information for us to identify and review your request.
We may need to verify your identity before completing a request.
We may retain information when reasonably necessary for:
- Completing an order or requested transaction
- Tax and accounting records
- Fraud prevention
- Security
- Legal obligations
- Establishing or defending legal claims
- Other lawful business purposes
13. State Privacy Rights
Residents of certain states may have additional rights under applicable state privacy laws.
Available rights vary depending on:
- Your state of residence
- The type of information collected
- How the information is used
- Whether the law applies to Alive Spirulina
Where applicable, eligible residents may submit a request using the contact information provided in this Privacy Policy.
14. Children’s Privacy
This website is intended for a general adult audience and is not directed to children under 13.
We do not knowingly collect personal information online from children under 13.
If you believe that a child under 13 has provided personal information through the website, contact us so that we can review and address the matter.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
- Business practices
- Website functionality
- Service providers
- Legal requirements
- Privacy and security practices
The revised policy will be posted on this page with an updated “Last Updated” date.
When required, material changes may also be communicated through the website, email, or another appropriate method.
16. Contact Us
For questions, privacy requests, or concerns regarding this Privacy Policy, contact:
Alive Spirulina
Email: info@alivespirulina.com
Please include “Privacy Request” in the subject line when contacting us about personal information.